To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

To build relationships through excellent customer service, teaching and training, one-on-one service and learning, and exhibiting a passion for technology while exploring the digital world together.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. 
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence.

• Tech Expert:
  1. Build relationships with customers.
  2. Assist in choosing the perfect solution to meet an individual’s needs.
  3. Constantly learn new trends in technology.
  4. Facilitate one-on-one learning.
  5. Translate technical information into everyday language.
  6. Assist and troubleshoot customer device issues.
  7. Contribute to maintaining an immaculate brand location.
  8. Promote products from Apple and other various brands.
  9. Install, support and repair customer computer hardware and software products.
  10. Interface effectively with customers to resolve issues related to effective use of technology.
  11. Collaborate with vendor support to assist in problem resolution.
  12. Must maintain compliance with required training and certification as stipulated by various vendors.
  13. Perform other related work duties as assigned.
• Retail Team Lead:
  1. Build relationships with customers.
  2. Contribute to maintaining an immaculate brand location.
  3. Collaborate with vendor support to assist in problem resolution.
  4. Must maintain compliance with required training and certification as stipulated by various vendors.
  5. Assist with and lead training as required for part-time staff
  6. Take ownership of added responsibilities including, but not limited to: cash drawer reconciliation, hiring and review of seasonal staff, vendor and minor product management, inventory controls, open and close duties, online order processing.
  7. Manage store and staff in the absence of FT staff on-site.
  8. Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Have a true excitement for helping people.
• Believe in hands on learning.
• Enjoy a fast paced, dynamic environment.
• Personify a commitment to exceeding expectations.
• Desire to be a part of an enthusiastic and fun team.
• Possess a savvy and confident personality.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.   Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) sitting, lifting, pushing, pulling. Frequent (34-66%) viewing a computer and other types of close visual work.    Constant (67-100%) standing, walking, talking, hearing.  

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

EEO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572,  Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.